Responsible gaming — your protection is our commitment
b99a believes that enjoyable gaming is only possible when it is safe, within limits, and entirely voluntary — we are always ready to protect you.
Why is safe gaming important?
At b99a, entertainment is our top priority, but entertainment is only enjoyable when it stays in control. Online gaming can be a legitimate and enjoyable pastime, but for some players it carries the risk of becoming a problem. That is why we are committed to ensuring a safe, transparent, and responsible gaming environment for every member.
Responsible gaming is not just about setting limits — it is a mindset. Gaming stays enjoyable when you clearly know when to play, how long to play, and when to stop. b99a actively helps you build that awareness.
Our platform has clear rules: only those aged 21 or above may open an account and play. If any member feels that gaming is having a negative effect on their daily life, financial health, or family relationships, use our tools to protect yourself and contact our support team.
Secure platform: b99a ensures SSL encryption and fair play. Your personal and financial information is fully protected.
Remember: Gaming is for entertainment, not as a source of income. Placing larger bets to try to recover lost money is a dangerous behaviour.
21+ mandatory: No one aged under 21 may open an account or play at b99a. Protecting minors is our strict policy.
b99a's responsible gaming features
Our platform offers you multiple protective tools so you can keep your gaming experience completely under your own control.
Set Deposit Limits
Set your own cap on how much you can deposit into your account per day, per week, or per month. This limit can be set directly from your profile settings and takes effect immediately.
Time-Out Feature
Need a temporary break? Use the time-out feature to pause your account activity for anywhere between 24 hours and 30 days. No bets or transactions will be possible during this period.
Self-Exclusion
If you feel you need a long-term break from gaming, use the self-exclusion option. This feature lets you close your account completely for a set period, and it cannot be reactivated until that period is over.
Session Time Tracking
b99a tracks the duration of each of your gaming sessions and sends you an alert once a set amount of time has passed. This keeps you aware of how long you have been playing so you can take a break when needed.
Gaming History Review
View your full betting history, win/loss record, and financial transaction details at any time. Seeing transparent data makes it easier to understand your own gaming behaviour.
24/7 Support
If you have any concerns about gaming, b99a's support team is by your side seven days a week, 24 hours a day. Reach out via live chat or email — support is available in both Bengali and English.
Recognise the signs of problematic gaming
When gaming goes beyond entertainment and starts having a negative effect on daily life, it becomes a cause for concern. If you or someone you know shows any of the signs below, please seek help.
Warning Signs
- Feeling the urge to place larger bets to win back money you have lost
- Repeatedly failing to stop gaming
- Spending beyond your means and taking on debt
- Hiding your gaming from family and friends
- Feeling anxious or irritable when you cannot game
- Neglecting work, studies, or family responsibilities
- Turning to gaming to escape stress or loneliness
Questions to ask yourself
- Am I playing beyond my set budget?
- Is gaming taking time away from my family or work?
- Am I lying to my family about my gaming?
- Do I get angry or frustrated when I lose?
- Am I continuing to play even when I am in financial difficulty?
- Is gaming affecting my peace of mind?
If the answer to any of the above questions is "yes", talk to b99a's support team today. We are ready to help without judgment.
Ways to keep yourself protected
Set a budget beforehand
Before you start gaming, decide how much you can afford to spend. Treat it as an entertainment budget — never use money set aside for your family's essential needs.
Set a time limit
Decide in advance how long you will play each day or each week. Set an alarm and make sure you take a break when the time is up.
Keep your expectations of winning low
Gaming outcomes are entirely random. Winning is great, but not winning is normal too. Do not place larger bets in the hope of recovering money you have lost.
Use deposit limits
Activate b99a's deposit limit feature. It will automatically prevent you from depositing beyond your set limit and keep you in control.
Let someone close to you know
Tell a trusted family member that you play games online. Their awareness will help you stay responsible.
How does self-exclusion work?
Self-exclusion is an effective tool that lets you stop all gaming activity on b99a for a set period of time. Once activated:
- You will not be able to log in to your account
- No deposits or bets will be possible
- Promotional messages will be stopped
- Your account will be reactivated only after the period ends
To apply for self-exclusion, contact us via our 24/7 live chat or email [email protected].
Protection for minors
The minimum age to create an account and participate in gaming at b99a is 21. We verify the age of every new account. If you have children or teenagers in your household, use password protection on your device and keep your gaming account details private.
This platform is for those aged 21 and above only. Accounts belonging to minors are closed immediately.
The golden rules for enjoying your time at b99a
Responsible gaming does not mean giving up games — it means enjoying them with awareness. Following the habits below will keep gaming enjoyable at all times with no negative impact.
Do
- Play only for entertainment
- Set your budget and time limits in advance
- Take regular breaks
- Play with a clear head
- Be happy when you win, and stay calm when you do not
Don't
- Do not play when you are stressed
- Do not place bets with borrowed money
- Do not increase your bets to try to recover losses
- Do not play while under the influence of alcohol or substances
- Do not use money set aside for family expenses
Contact for support
If you have any concerns about gaming, b99a's support team is ready to help you seven days a week, 24 hours a day.
Get instant help from any page
[email protected]
Support available in Bengali and English
Responsible Gaming FAQ
Play safely, enjoy responsibly
Enjoy entertainment at b99a responsibly. Whether it is slots, cricket betting, or live casino — let every game stay within limits and full of fun.